At Noble Ways Tours & Travels, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or visit our website.

By using our website or booking our services, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

1.1 Personal Information

When you book a tour or contact us, we may collect the following personal information:

• Full name and title
• Contact information (email address, phone number, mailing address)
• Passport details (number, nationality, date of birth, expiry date)
• Payment information (credit card details, billing address)
• Travel preferences and special requirements
• Dietary restrictions and health information (if provided)
• Emergency contact information

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or source
• Device information (operating system, screen resolution)

2. How We Use Your Information

We use your personal information for the following purposes:

• Tour Booking and Management: To process your booking, arrange visas, accommodations, transportation, and other tour services.
• Communication: To send you booking confirmations, itinerary updates, and important travel information.
• Payment Processing: To process payments and issue invoices.
• Customer Service: To respond to your inquiries, requests, and provide support.
• Marketing (with consent): To send you promotional offers, newsletters, and updates about our services.
• Legal Compliance: To comply with legal obligations, including visa processing and government reporting requirements.
• Website Improvement: To analyze website usage and improve our services.

3. Sharing Your Information

We may share your personal information with:

• Service Providers: Hotels, airlines, transportation companies, and other third-party service providers necessary to fulfill your tour.
• Government Authorities: Bhutan immigration, tourism authorities, and other government agencies as required by law for visa processing and compliance.
• Payment Processors: Secure third-party payment gateways to process your payments.
• Legal Requirements: Law enforcement or regulatory authorities when required by law.

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:

• SSL encryption for data transmission on our website
• Secure servers and databases with restricted access
• Regular security audits and updates
• Staff training on data protection and confidentiality

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill our contractual obligations
• Comply with legal, accounting, or regulatory requirements
• Resolve disputes and enforce our agreements

Typically, we retain booking information for a minimum of 7 years for accounting and legal purposes. After this period, data is securely deleted or anonymized.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal retention requirements).
• Objection: Object to processing of your data for marketing purposes.
• Data Portability: Request a copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact us at info@noblewaysbhutan.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and user experience
• Deliver relevant content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites (such as hotels, airlines, or tourism boards). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Marketing Communications

With your consent, we may send you promotional emails about new tours, special offers, and travel tips. You can opt-out at any time by:

• Clicking the ‘unsubscribe’ link in any marketing email
• Contacting us at info@noblewaysbhutan.com

Note: Even if you opt-out of marketing emails, we will still send you essential communications related to your bookings and services.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries outside of Bhutan, including for payment processing and IT services. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

We encourage you to review this policy periodically to stay informed about how we protect your information.