REFUND POLICY

Noble Ways Tours & Travels

This Refund Policy outlines the terms and conditions under which Noble Ways Tours & Travels will process refunds for tour bookings. This policy should be read in conjunction with our Cancellation Policy and Terms and Conditions.

1. General Refund Principles

  • All refund requests must be made in writing to info@noblewaysbhutan.com
  • Refunds are subject to our Cancellation Policy terms and timelines
  • Processing time for refunds is 15-30 business days from approval
  • Refunds will be issued to the original payment method used for booking

2. Deposit Refunds

2.1 Non-Refundable Deposit

The initial booking deposit (30% of total tour cost) is NON-REFUNDABLE in all circumstances. This deposit is used to secure your booking, process visa clearances, and make advance arrangements with our partners.

2.2 Exceptions

The deposit may be refunded ONLY if:

  • Your Bhutan visa application is rejected due to reasons beyond your control (not due to incomplete or incorrect documentation provided by you)
  • We cancel the tour for reasons within our control (see Section 6)

3. Full Payment Refunds

If you have paid the full tour amount and wish to cancel, refunds will be calculated based on our Cancellation Policy:

Time Before Departure

Refund Amount

More than 60 days

75% refund (25% retained)

30 to 60 days

50% refund (50% retained)

15 to 29 days

25% refund (75% retained)

Less than 15 days or No-Show

No refund (100% retained)

4. Non-Refundable Items

The following fees and charges are non-refundable under all circumstances:

  • Booking deposit (30% of tour cost)
  • Visa processing fees
  • Credit card or payment processing fees
  • Bank transfer fees or currency conversion charges
  • Amendment fees
  • Any services already utilized or booked on your behalf
  • Third-party supplier cancellation fees (if applicable)

5. Partial Refunds

5.1 Unused Services During Tour

If you choose not to use services included in your tour package (such as meals, accommodation, or activities), no refund will be provided for:

  • Voluntarily missed meals, excursions, or activities
  • Personal preferences or dietary choices
  • Services declined due to personal reasons

5.2 Early Departure

If you leave the tour early for any reason, no refund will be provided for the remaining unused days or services.

5.3 Service Failures by Suppliers

If a service provider (hotel, restaurant, etc.) fails to deliver the agreed service:

  • We will make every effort to provide an alternative of equal or better quality
  • If a suitable alternative cannot be arranged, a partial refund may be considered
  • Claims must be reported immediately to your tour guide and confirmed in writing

6. Company-Initiated Cancellations and Refunds

6.1 Full Refund Scenarios

You will receive a full refund (100% of all payments) if:

  • We cancel the tour for reasons within our control (operational issues, staffing problems, etc.)
  • We make significant changes to the tour that you do not accept
  • We fail to provide services as described in your booking confirmation

6.2 Force Majeure Situations

If we cancel due to force majeure events (natural disasters, pandemics, war, government restrictions, etc.):

  • We will offer a full credit voucher valid for 24 months
  • Cash refunds will be provided only for amounts not yet spent with suppliers
  • Any costs already incurred (hotel bookings, permits, etc.) are non-refundable

7. Refund Processing Timeline

7.1 Standard Processing Time

  1. Refund requests are reviewed within 5 business days of receipt
  2. Approved refunds are processed within 15-30 business days
  3. Bank processing may take an additional 5-10 business days

7.2 Refund Method

Refunds will be issued using the same payment method as the original booking:

  • Bank Transfer: 15-30 business days to your original account
  • Credit Card: 20-30 business days (appears on your statement)
  • PayPal/Online Payment: 10-15 business days to your account

Note: International bank transfers may incur fees. These fees will be deducted from the refund amount.

8. How to Request a Refund

8.1 Required Information

All refund requests must include:

  • Booking reference number
  • Full name as per booking
  • Tour dates
  • Reason for refund request
  • Bank account details for refund (if different from original payment)
  • Supporting documentation (if claiming exceptional circumstances)

8.2 Contact Details

Send refund requests to:

Email: info@noblewaysbhutan.com

Subject Line: Refund Request – [Your Booking Reference]

We will acknowledge your request within 24 hours and provide a timeline for processing.

9. Disputes and Appeals

If you disagree with our refund decision:

  • You may request a review by our senior management
  • Provide additional documentation or information to support your case
  • Appeals must be submitted within 30 days of the original decision
  • Final decisions will be communicated in writing within 14 business days

10. Important Notes

  • This Refund Policy is subject to the laws of Bhutan and must be read alongside our Terms and Conditions and Cancellation Policy.
  • We strongly recommend purchasing comprehensive travel insurance that includes trip cancellation coverage to protect against financial losses.
  • Noble Ways Tours & Travels reserves the right to modify this Refund Policy at any time. Changes will not affect existing bookings.
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